What is a Website Maintenance Agreement?
How does the Maintenance Agreement work?
How many Work Requests may I submit?
How do I decide how many maintenance hours I'll need each week/month?
What sort of Work Requests are covered in a Website Maintenance Agreement?
What if I end up needing more coverage in a week/month than I've contracted for?
What does a Website Maintenance Agreement cost?
I still have questions — how can I contact you?
What is a Website Maintenance Agreement?
A Website Maintenance Agreement is a contract for service between Website Innovative Design and Management Group and your company. By purchasing a Website Maintenance Agreement, you will be guaranteed access to our experienced staff of designers, programmers, SEO specialists and technical consultants for an agreed-upon number of hours per week/month.
How does the Maintenance Agreement work?
The monthly fee is a retainer; you are contracting for services to have our team of experts on hand for you at any time you need to update or make changes to your website. To access our staff, you simply submit a work order or "Work Request" via our on-line Interact Work Request System — our production staff will begin working on the request shortly after we receive it.
How many Work Requests may I submit?
You may submit as many requests as you would like, up to the maximum number of hours of coverage for which you have contracted. You select the appropriate number of hours of service you anticipate you will need in a week/month (see next question for more details about selecting the number of hours).
How do I decide how many maintenance hours I'll need each week/month?
A good way to calculate this is to consider what you might need if you were going to hire in-house staff to do this job. Would you hire them full-time, half-time or only a few hours per month? You will probably want to contract a similar number of hours with Website Innovative Design and Management Group. For more help in determining your needs please see our article, determine your website maintenance needs.
What sort of Work Requests are covered in a Website Maintenance Agreement?
Our Website Maintenance Agreement covers a wide variety of request types.
The following are generally provided under the agreement:
- HTML editing and programming (e.g. updating text/copy, creating links, conversion of
documents to HTML format, scanning images, simple client-side programming, etc.)
- Development and programming of existing web-based tools or applications
- Third-party software integration
- Design and production of Web graphics and banner ads
- Site integrity checking
- Technical consulting
- Recurring production server administrative tasks
- Liaison to hosting service technical support
- SEO/SEM consulting and/or analysis and support
(not including Pay Per Click campaigns and/or management)
The following tasks are charged in extra hourly time:
- Product development tasks (including, but not limited to, new Web-based tools or
application and/or user interface development)
- Application development
- Origination of content copy (editorial/copy writing)
- Substantial redesign of existing site(s)
- New site design
- Active Flash-based functionality, navigation, application development or otherwise
- Flash Action Script-driven media design
- Pay Per Click campaigns and/or management
Three web site management plans
Level One Management $5 a month
Keeping site live on the net, trouble shooting, hosting tech support
Each extra hour reserved for web development, editing, modifying of web site etc.
will be billed at $75 per hour.
Level Two Management $15 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring. Each extra hour reserved for web development, editing,
modifying of web site etc. will be billed at $75 per hour.
Level Three Management $45.00 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Each extra hour reserved for web development, editing,
modifying of web site etc. will be billed at $75 per hour.
Level Four Management $95.00 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. One hour (monthly) HTML web site editing and programming (e.g. updating
text/copy, creating links, conversion of documents to HTML format, scanning images, simple
client-side programming, etc.) Each extra hour billed at $75 per hour.
Level Five Management $195.00 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. Keyword Wizard Site map creator Site analysis and optimization
One-click submission to Google, Yahoo!, Bing and Ask, Reports that track your progress
Two hours (monthly) HTML web site editing and programming (e.g. updating text/copy, creating links,
conversion of documents to HTML format, scanning images, simple client-side programming,
etc.) Each extra hour billed at $75 per hour.
Level Six Management $495.00 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. Keyword Wizard Site map creator Site analysis and optimization
One-click submission to Google, Yahoo!, Bing and Ask, Reports that track your progress
Six hours (monthly) HTML web site editing and programming (e.g. updating text/copy,
creating links, conversion of documents to HTML format, scanning images, simple client-side
programming, etc.) Each extra hour billed at $75 per hour.
Level Seven Management $975.00 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. Keyword Wizard Site map creator Site analysis and optimization
One-click submission to Google, Yahoo!, Bing and Ask, Reports that track your progress
Twelve hours (monthly) HTML web site editing and programming (e.g. updating text/copy,
creating links, conversion of documents to HTML format, scanning images, simple client-side
programming, etc.) Each extra hour billed at $75 per hour.
Level Eight Management $1,500.00 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. Keyword Wizard Site map creator Site analysis and optimization
One-click submission to Google, Yahoo!, Bing and Ask, Reports that track your progress
Twenty hours (monthly) HTML web site editing and programming (e.g. updating text/copy,
creating links, conversion of documents to HTML format, scanning images, simple client-side
programming, etc.) Each extra hour billed at $75 per hour.
Level Nine Management $6,500 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. Keyword Wizard Site map creator Site analysis and optimization
One-click submission to Google, Yahoo!, Bing and Ask, Reports that track your progress
One hundred hours (monthly) HTML web site editing and programming (e.g. updating text/copy,
creating links, conversion of documents to HTML format, scanning images, simple client-side
programming, etc.) Each extra hour billed at $75 per hour.
Level Ten Management $9750 a month
Keeping site live on the net, trouble shooting, hosting tech support
Traffic blazer and monitoring, visitation counter, site integrity checking
Reports on Page Rank, Keywords, Traffic and More. Listed on over 100
search engines. Keyword Wizard Site map creator Site analysis and optimization
One-click submission to Google, Yahoo!, Bing and Ask, Reports that track your progress
One hundred and sixty hours (monthly) HTML web site editing and programming (e.g. updating text/copy,
creating links, conversion of documents to HTML format, scanning images, simple client-side
programming, etc.) Each extra hour billed at $75 per hour.
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